Deep Dive · Process Mining
What process mining actually reveals — and what it doesn't
Event logs don't lie, but they can mislead if you don't know what questions to ask. We walk through the most common misinterpretations and show where process mining delivers insights no other technique can match.
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Article · Data Strategy
Why master data governance fails — and how to fix it
Most MDM programmes fail not because of bad tools, but because of unclear ownership and insufficient change management.
Perspective · Project Management
The hidden cost of informal project governance
When organisations avoid formal governance to "stay agile", they often pay a much higher price in rework, conflict and delay.
Guide · Process Optimisation
Five questions to ask before redesigning any process
Before you reach for the flowchart tool, these diagnostic questions will save you weeks of wasted effort and lead you to the root cause faster.
Perspective · Lean
Lean in professional services: what translates and what doesn't
Lean was born on the factory floor. Applying it to knowledge work requires nuance — we share what works and what to leave behind.
Research Note · Data
ERP migration data quality: the 20% that causes 80% of issues
Based on our experience across a dozen ERP programmes, this note identifies the most common and costly data quality failures.